Refund Policy
Studio Prompts sells digital content that is delivered instantly. This policy explains when we refund, how to ask, and what happens to your access after a refund. It sits alongside your statutory rights, which it never reduces.
Last updated Version 1.0-draft
Contents
1. The short version
This policy is offered by [OPERATOR: legal entity name — launch blocker], the operator of Studio Prompts, and applies to every purchase made at www.studioprompts.com.
- If something is broken on our side and we cannot fix it within a reasonable time, you get your money back.
- If you bought a plan, lifetime access or a pack and have not unlocked, copied or downloaded any premium item, you can ask for a full refund within 14 days of purchase.
- Once premium content has been unlocked or downloaded, the purchase is generally final, because the value has been delivered.
- Custom prompt requests can be cancelled for a full refund until we start work.
2. Eligibility by product
| Product | Refundable when |
|---|---|
| Yearly and 3-month plans | Within 14 days of the first payment if no premium item has been unlocked, copied or downloaded on the account. Renewals: within 7 days of the renewal charge if the plan was not used after renewal. |
| Lifetime access and lifetime upgrades | Within 14 days of purchase if no premium item has been unlocked, copied or downloaded. |
| Prompt packs | Within 14 days of purchase if no credit has been used. |
| Individual prompt purchases | Not refundable once the prompt has been unlocked; refundable if the unlock failed and we cannot resolve it. |
| Custom prompt requests | Full refund before work starts. Once work has started, refunds are at our discretion and typically pro-rated; no refund after delivery except for a demonstrable failure to meet the brief. |
| Academy, free content | Free; nothing to refund. |
“Unlocked” means a premium prompt was revealed or copied on the web or through MCP, a premium background or template was downloaded or its media URL was copied, or a pack credit was consumed.
3. Faults and duplicate charges
If you were charged twice, charged after cancelling, or cannot access what you paid for and our support team cannot fix it within 5 business days, we refund the affected charge in full regardless of the windows above.
4. Consumers in the EU, UK and similar jurisdictions
You normally have a 14-day right to withdraw from distance contracts. For digital content that is not on a tangible medium, that right is lost once delivery has begun with your express consent and acknowledgement. At checkout you consent to immediate delivery of premium content and acknowledge that unlocking, copying or downloading a premium item ends the withdrawal right for that purchase. Until you do so, you may withdraw within 14 days by emailing support@studioprompts.com.
5. How to request a refund
- Email support@studioprompts.com from the address on your account (or the guest checkout email) with your order reference — it is on your receipt and in your account.
- Tell us what went wrong. It helps us fix things for everyone.
- We reply within 3 business days. Approved refunds are returned to the original payment method; your bank or card issuer may take 5–10 business days to show it.
6. What happens after a refund
A full refund reverses the purchase: subscription access ends immediately, lifetime access is revoked, unused pack credits are removed, individual prompt grants are revoked and any related affiliate commission is reversed. Partial refunds (for example a goodwill credit) keep your access unchanged. Content you unlocked before the refund must no longer be used under the License once the purchase that granted it is refunded, except in projects you had already completed.
7. Chargebacks
Please contact us before disputing a charge with your bank; we resolve almost everything faster and without the dispute fee. Accounts with a disputed charge are paused while the dispute is open, and we may decline future purchases from accounts with chargebacks that were found in our favour.
8. Changes
We may update this policy for future purchases. The version in force when you bought applies to that purchase.